Cloud & Operations
A comprehensive IT support service ensures that the integrated office set up operates smoothly. With dedicated professional providing technical assistance & troubleshooting which allow the employees to focus on their core tasks and enabling the business to thrive in today’s fast-paced digital landscape.
Cloud-based Platform - Overview
It offers a wide range of IT service management (ITSM) and business process automation solutions. It empowers organizations to streamline their IT processes and enhance productivity.
Professional Service
Keystone Proactive Service Desk
Use Case Customer: UK Asset Management Company
Challenges
The UK Asset Management Company faced the following challenges:
• High Volume of Issues or Requests
• Mismatched Expectations
• Lack of Documentation and Knowledge Management
Outcome
1. Implementation of Service Desk Tools:
Create automation processes, self-service portals, knowledge bases, and reporting capabilities. This enabled efficient issue tracking, streamlined workflows, and improved access to relevant information.
2. Training for Service Desk Team and Users:
This ensured that both the support staff and users were equipped with the necessary skills to navigate the system and make the most out of the available features.
3. Establishment of Channels and Processes:
This facilitated efficient communication and collaboration among IT teams, allowing for faster problem resolution and improved issue management.
4. Continuous Measurement and Improvement:
This feedback provided valuable insights into user needs and expectations, enabling the company to make strategic enhancements and optimize their service delivery.
Integrated Office Set Up - Overview
We understand that moving or setting up a new office can be a complex and time-sensitive task. Our services are designed to provide a seamless and efficient experience, ensuring a smooth transition for your business.
Service Scope
1. Pre-Migration: We start with a comprehensive site survey to assess your current office space.
2. Actual Move: Our experienced team handles the entire relocation process. We label each device, ensuring proper identification and organization.
3. Post Migration: After the move, we offer comprehensive support to ensure a seamless transition. We perform backups of critical data and conduct User Acceptance Testing (UAT) to verify the functionality and performance of the relocated devices.
Use Case #1 Customer: American Investment Bank
Challenges
Lack of Proper Documentation for Large-Scale Moves
Significant Projects
1. Set up 100 Trader and Non-Trader Desks in 1 Weekend: The American Investment Bank faced the challenge of setting up 100 trader and non-trader desks within a tight timeframe of a single weekend.
2. Regular Desk Reshuffling in the Trading Floor: The bank regularly needed to reshuffle desks in the trading floor, including both trader desks and non-trader desks.
Solutions
Dedicated Onsite Desk Move Team
Keystone owned a dedicated onsite desk move team to address their challenges and ensure successful large-scale move. Our team was responsible for overseeing all aspects of the desk setup and reshuffling processes, providing the following solutions:
1. Planning and Documentation
2. Coordination and Execution
3. Expertise and Efficiency
Use Case #2 Customer: Chinese Base Security Company
Challenges
First Office Relocation
Outcome
Relocating the entire office (approximately 600 users) within a tight timeframe of 2 months.
At our Office Set Up & Relocation Services, we have successfully assisted a Chinese Base Security Company in their first office relocation. With our expertise and efficient processes, we ensured a smooth and timely move for their entire office, consisting of approximately 600 users. Despite the challenges typically associated with office relocations, we successfully completed the project within the allocated timeframe, minimizing disruptions and ensuring a seamless transition for their business.
Use Case #3 Customer: American Investment Bank
Challenges
Insufficient Preparation Time & Documentation
Supporting Locations
Hong Kong, Japan, Singapore & Australia
Outcome
Upgrading monitors across multiple trading floors within a month.
We supported an American Investment Bank facing the challenge of insufficient preparation time and documentation for a crucial upgrade. Despite the time constraints, our dedicated team successfully executed the upgrade project within a month. Our efficient planning, coordination, and execution ensured a smooth transition to upgraded monitors, enhancing the bank’s trading operations and meeting their business objectives.
Whether it’s a first-time move, a large-scale relocation, or an urgent project, our experienced team is ready to support you in achieving a seamless transition and minimizing disruptions to your business operations. Contact us today to discuss your office set up and relocation requirements.
